We are ShiftSouth (Pty) Ltd (trading as SweepSouth), a South African company with our registered offices located at 89 Bree Street, Cape Town, Western Cape, 8000.
It further informs you of your rights and choices with respect to your personal information and how you can contact us.
If you have any queries, please email us at email@example.com.
“Personal information” means any information relating to an identified or identifiable living individual existing juristic person (i.e company) as defined under the Protection of Personal Information Act 4 of 2013 (“POPI”). Depending on who you are and how you interact with us (e.g., telephone, online or offline), we may collect, use, receive, store, analyze, combine, transfer or otherwise process different categories of personal information.
Below is a table reflecting the categories of personal information we may collect about you:
|Categories of Personal Information:||Type of information included:|
|Identity:||Full Name, identity document, current employment, qualifications and photo.|
|Contact Information:||Telephone number, email address, home address, chosen billing address, information provided by you about your home, location, country and any reference information.|
|Payment Information:||Payment and bank details, the date and amount of the transaction and other information provided by you directly.|
|Platform usage and Technical Information:||Platform usage, information shared on the Platforms including any in-Platform chat function, technical or other details about any device which you use to access the Platforms, including: internet and/or network connection, your Media Access Control (MAC), any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type or other software; your hardware or mobile device details (including your mobile device type and number and mobile carrier details), IP addresses, time zone setting, geolocation information, content and pages that you access and paths taken on our Platforms and the dates and times that you visit the Platforms or other technical details.|
|Marketing and Communications Information||Communication with customer service support, behavioural data (for example, collected using cookies), information about promotions, surveys, competitions, promotional campaigns and records of your decision to subscribe or to withdraw from receiving marketing materials.|
Please note that not all of the above information is mandatory however depending on what information is provided by you, will limit the accessibility and functionality of the Platform.
In addition to the above, we may also collect, use and/or share non-personal information or anonymized data such as statistical or demographic data derived from the Platform. The Platforms may use such information and pool it with other information on an anonymised and generalised basis to track, for example, the total number of users of the Platforms, the number of visitors to the Platforms and the domain names of our visitors' internet service providers.
We collect personal information from you when you voluntarily provide such information, such as when you:
We obtain personal information through third parties, or if publicly available, where permitted by law, including:
You are responsible for any public publishing of information including personal information (for example on a discussion forum). Please remember that this may mean third parties gaining access to that information, for which you will be responsible.
We process personal information only when we have a valid legal ground to do so. Most commonly, we use your personal information where:
We may seek your explicit consent where the applicable laws require us to do so.
The information collected by Sweepsouth is used by it, it’s subsidiaries and affiliates (the "SweepSouth Related Companies”) in the following ways:
SweepSouth is not in the business of selling your personal information or information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your personal information with certain third parties, as set out below.
We may share your personal information within the internal group of SweepSouth. This is in order to:
We may share your personal information with external third parties, such as:
SweepSouth takes reasonable and industry standard steps to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. Further, SweepSouth takes all reasonable measures to ensure that every third party involved in the processing of your personal information has the required organizational and technical protections in place, including the required data processing and transfer agreements where this is necessary. When required under applicable law, we may provide you with a list of our operators or suppliers upon request, by contacting us at firstname.lastname@example.org.
It should be noted however, that no internet or e-mail transmission is ever fully secure or error free, any transmission is at your own risk. In particular, e-mail sent to or from the Platforms may not be secure. Therefore, you should take special care in deciding what information you send to us or disclose on the Platform. Please keep this in mind when disclosing any personal information to SweepSouth via the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
SweepSouth undertakes that it has taken all reasonable precautions to secure the payment processing that is carried out to receive payment for Platform and Services on it. SweepSouth cannot be held responsible for security breaches occurring on your electronic device (personal computer or other electronic device used to access the Platform), which may result due to the lack of adequate virus protection software or spyware that you may inadvertently have installed on your device.
Registered SweepSouth users will have an account name and password that enables you to access certain parts of the Platform. You are advised to change your password upon registration and are responsible for keeping them confidential. Please don't share them with anyone.
SweepSouth may store such information itself or such information may be included in databases owned and maintained by SweepSouth’s affiliates, agents or service providers. SweepSouth may retain your personal information for as long as required for the fulfilment of the purposes for which we collected it and in terms of any applicable law.
In addition, if we have service providers who are cross border or use systems cross border, it may be required to transfer and share personal information cross-borders.
We will only share information cross border with recipients who have laws similar to POPI which apply to them, or who entered into an agreement with us which includes the applicable data protection requirements in terms of law.
SweepSouth and its affiliates may use personal information to contact you in the future to tell you about services we believe will be of interest to you, provided you have consented to such marketing. Such marketing will occur if you have:
If we do send marketing, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications, which you may do so at any time. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated.
We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregate and/or anonymised information about our users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
In operating the Platforms, we may use a technology called "cookies." SweepSouth utilises first and third party cookies. This enables us to:
Most web browsers provide the option to block some or all cookie types should you wish to. Users can also opt out of the Google Display Network using the Ads Preferences Manager. Because many of our Website's features utilise cookies, we recommend that you do not block them.
You have the following rights:
You may email us at email@example.com to exercise any of the above rights. We will use commercially reasonable efforts to honour your request. We may retain an archived copy of your records as required by law or for legitimate business purposes (and if so we will explain this to you at the time).
Should you have any complaints about how Sweepsouth uses your personal information you are entitled to contact the Information Regulator to lodge a complaint. Such complaints can be directed to:
SweepSouth does not knowingly collect personal information from children (individuals under the age of 18). If you are under the age of 18, please do not submit any personal information through the Platforms and you may not use the Platforms.
If you have reason to believe that a child under the age of 18 has provided personal information to SweepSouth through the Platforms, please contact us, and we will endeavor to delete that information from our databases.
Customer details will be stored by SweepSouth separately from card details.
SweepSouth Gift Vouchers and Coupons are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. SweepSouth Gift Vouchers and Coupons cannot be resold to or exchanged with a third party. SweepSouth Gift Vouchers and Coupons can only be redeemed online through it’s Platform or through other official means.
In terms of POPI, we are the responsible party regarding use of the Platforms.